One small step ahead, one giant leap back

This pilot fish is paying his per 30 days expenses on-line when he discovers one of his utilities has modified the cost a part of its site — so much.

“I clicked on the ‘Payment’ button, and saw that I now had the option of paying with or without logging in,” says fish.

“OK, the no-login option could be handy, but I’ve been paying this bill online for years, so I clicked on the login option. It asked me for my user name and eight-digit PIN. What PIN? I have a long, secure password. I tried that. It didn’t work.”

And after a number of unsuccessful makes an attempt, fish tries the no-login model — which simply takes him to the similar display asking his PIN.

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