This pilot fish is paying his per 30 days expenses on-line when he discovers one of his utilities has modified the cost a part of its site — so much.
“I clicked on the ‘Payment’ button, and saw that I now had the option of paying with or without logging in,” says fish.
“OK, the no-login option could be handy, but I’ve been paying this bill online for years, so I clicked on the login option. It asked me for my user name and eight-digit PIN. What PIN? I have a long, secure password. I tried that. It didn’t work.”
And after a number of unsuccessful makes an attempt, fish tries the no-login model — which simply takes him to the similar display asking his PIN.