BARCELONA – Atlassian’s co-CEO this week apologized to HipChat and Stride users going through disruption on account of a decision to discontinue the crew chat apps.
The Australian device seller offered the highbrow belongings for the chat belongings to Slack in overdue July for an undisclosed charge; in go back, Atlassian – which additionally owns a spread of industrial collaboration equipment together with Jira, Confluence and Trello – will make a small fairness funding in Slack.
The announcement got here not up to a 12 months after the release of Stride, which have been well-received however struggled to achieve important traction amid sturdy pageant from Slack, Microsoft, Facebook and others.
“This used to be a vital decision for all people and I will inform you it used to be now not one we took evenly,” Atlassian co-CEO Mike Cannon-Brookes stated on the corporate’s person convention right here.
“Instead of continuing to invest in those products, we‘ve decided to form an exciting partnership with Slack, a company whose products stood above the rest when it came to messaging and communication,” he stated.
“In the long term, I’m sure this is the right choice for all of our customers. But in the short term, I’m not going to sugar-coat it, it’s bad news for some of you. If you’re using HipChat or Stride, I acknowledge it’s very disruptive and I apologize for that. It means your teams will need to migrate your data.”
Move induced buyer anger
While the decision to discontinue the goods used to be well-received through traders, it additionally ended in users taking to Atlassian’s neighborhood discussion board to publicly vent their frustration.
One Atlassian neighborhood member stated on the time: “This is pretty stupid. Why kill off products that many companies still use? There are some who don’t want, or can’t use, Slack.”
“This has serious real world implications for many Atlassian customers, particularly for those using HipChat on-prem[ises],” stated Larry Cannell, a analysis director at Gartner.
Co-founder Scott Farquhar stated that the selection to discontinue the goods used to be essential to focal point on different spaces of expansion for the trade.
“The decision to ‘end-of-life’ a product is never an easy one, especially when we have spent hundreds of man-years building it, and I would consider – when you put the two products side by side next to each other – Stride to be a better product than Slack,” Farquhar informed Computerworldat Atlassian Summit.
“I want to look at my staff in the eye and say you are working on stuff that has a meaningful impact in the world and – given the relative market positions of the products – even if we had the better product, we know that best product [doesn’t always win].”
He stated there’s been a “mixed response” from Stride and HipChat shoppers in regards to the decision, with the ones already the use of Slack being extra upbeat.
Farquhar added that buyers have time to plan migrations and come to a decision on which platform to use as a substitute. “We have got a two-year policy of maintenance after we end-of-life anything. So customers have two years to use [Stride or HipChat] and work out what their plan is beyond that.”
Stride and Hipchat Cloud merchandise will achieve finish of existence on Feb. 15, 2019. Hipchat Data Center and Hipchat Server shoppers will obtain fortify till the tip in their license duration.
Migrations have already begun, stated Farquhar, regardless that he used to be not able to supply main points at the collection of shoppers that experience begun that procedure. He stated that there’s been no call for for shoppers to transfer to a platform rather then Slack, a minimum of thus far.
As a part of the sale of its crew chat equipment, Atlassian struck a “strategic partnership” with Slack that may lead to extra integrations between its apps. Atlassian’s equipment combine with a spread of crew chat apps already, together with Microsoft’s Slack-rival, Teams.
“We have integrations with Slack and Microsoft Teams – we will continue building integrations with all of those products. But if customers say, ‘Stride is finishing, what should we move to,’ we will say: ‘Hey, we think Slack is the obvious choice.’”
JiraOps and OpsGenie acquisition
With the decision to go out the crew chat marketplace, Atlassian – which grew to prominence with Jira, a challenge control instrument aimed toward builders – indicated that it could bolster its focal point on serving IT and technical groups.
IT operations groups ceaselessly depend on a patchwork of particular person merchandise to set up incidents, statedFarquhar– andJira Opsis situated as one-stop answer.
“Jira Ops is the one place you go to respond, resolve and learn from an incident,” he stated.
“We have historically focused on software development teams,” stated Farquhar, noting that the corporate has since noticed its equipment tailored through plenty of undertaking users. “IT is one of those critical teams and it also is an area that we have been really pulled into by our customers.”
According to Gartner, the IT ops device marketplace will probably be value $38 billion through 2022.
Atlassian this week additionally introduced its goal to gain incident control company OpsGenie for $295 million.