BARCELONA – Atlassian, which has bought incident control company OpsGenie for $295 million, these days unveiled a brand new product in its Jira line-up to lend a hand IT operations groups care for expensive device outages.
The release of Jira Ops on the Atlassian Summit right here is a part of the Australian device supplier’s plans to hanging a care for Slack to discontinue its staff chat gear, HipChat and Stride.after
As extra companies have come to depend on a strong virtual presence, the facility to temporarily get to the bottom of device screw ups has turn out to be much more the most important. Many companies are making an investment in gear to just do that; in step with analysis company Gartner, the IT ops device marketplace will likely be price $38 billion via 2022.
IT operations groups frequently depend on a patchwork of particular person merchandise to regulate incidents, in step with Atlassian’s co-CEO, Scott Farquhar. That’s why the corporate is positioning Jira Ops as one-stop answer.
“Jira Ops is the one place you go to respond, resolve and learn from an incident,” he mentioned.
Built on Jira workflow processes, Jira Ops serves as a devoted software for reaction coordination, collating data from more than a few tracking, alerting and conversation gear right into a unmarried dashboard.
Jira Ops goals for integration
Jira Ops, integrates with numerous packages, together with Slack, in addition to cloud alerting gear equivalent to PagerDuty and OpsGenie. There may be an integration with Atlassian’s Statuspage prevalence conversation software to replace shoppers and staff from JiraOps, whilst Jira Software and Confluence can be utilized to hold out incident publish mortems.
Atlassian plans to provide Jira Ops for unfastened as an early get entry to product forward of a model 1.zero unencumber in early 2019. It is to be had simplest as a cloud software, without a plans to supply an on-premise model.
The concept isn’t that it is going to exchange different gear outright, however will combine with them. IT groups can nonetheless depend on Slack, for instance, whilst Jira Ops supplies visibility into what’s going on in each and every platform, serving as an incident command heart. The Jira Ops timeline additionally supplies an summary of occasions, permitting new responders to get temporarily up to date.
Using Jira workflows, some reaction and backbone processes can also be computerized. For instance, PagerDuty or OpsGenie can robotically create an incident in Jira Ops to kick off a reaction, whilst devoted Slack channels can also be opened straight away to speak about a reaction.
The IT ops marketplace represents an important alternative for Atlassian, mentioned Michael Azoff, a main analyst at Ovum. Creating a adapted model of Jira is sensible for customers, he mentioned.
“Jira is a very flexible tool, so it can be molded for any type of user – including ops,” he mentioned. “Jira Ops is extra out-of-the-box and has numerous the ones options already created, quite than the consumer having to govern the software to create workflows and so forth.
“It is all very a lot a part of devops and bringing extra automation and not more guide steps,” Azoff mentioned.
While Jira used to be to begin with constructed as a subject matter monitoring and undertaking control software for builders, Atlassian has expanded its scope lately with the addition of Jira ServiceDesk, which additionally caters to IT groups, and Jira Core for industry customers.
“We have historically focused on software development teams,” mentioned Farquhar, noting that the corporate has since observed its gear tailored via numerous endeavor customers. “IT is one of those critical teams and it also is an area that we have been really pulled into by our customers.”
The OpsGenie acquisition
The acquire of Boston-based OpsGenie is the most important acquisition made via Atlassian because it snapped up job control supplier Trello for $425 million final yr.
OpsGenie has greater than three,000 shoppers, together with Air Canada, The Washington Post and Expedia.
The corporate has been running with Atlassian for years, integrating with gear equivalent to Bitbucket, Jira Service Desk and Statuspage. The acquisition way OpsGenie can also be much more deeply embedded in Atlassian’s gear, mentioned Berkay Mollamustafaoğlu, OpsGenie’s co-founder and CEO.
“From a product perspective, becoming part of Atlassian will enable us to provide a much better solution for teams out there,” he mentioned right through a information convention Tuesday.
OpsGenie, in conjunction with others equivalent to xMatters, PagerDuty and VictorOps, are distributors that analyst company Forrester describes as “continuous resolution” or “next-gen incident management” gear.
These distributors have various features, however in most cases center of attention at the collaborative sides of incident solution quite than established IT provider control gear frequently focused at ticketed workflows.
“These are not large companies and it’s not surprising they are being absorbed by larger firms: Splunk buying Victorops, and now Atlassian buying OpsGenie,” mentioned Charles Betz, a main analyst at Forrester. He added that different gamers available in the market may mimic Atlassian’s strikes, whilst different distributors attempt to construct their features natively.